Specialist Business Support Officer

Work collectively with colleagues across Children's Services to ensure Children's Services is making Wirral great for children, young people and their families and to promote an ethos of a high level of customer service to all key stakeholders, partners and clients. Provide efficient administrative support and be responsible for, in accordance with corporate policies, administrations of financial reporting, collation of information, communications and auditing procedures in support of the delivery of statutory requirements across the service.
MAIN DUTIES AND RESPONSIBILITIES

• Responsible for the development, operation and delivery of comprehensive administration support across the service, ensuring deadlines are met and tasks are completed to a high standard, inclusive of minute taking.


• Minute take events and meetings, incorporating previous minutes (where relevant within SFEF principles, and to support inputting into plans/ identify red, amber and green cases). In addition, sending invites, preparing and inputting into agendas and associated papers, booking and setting up relevant rooms, circulating minutes and coordinating refreshments, and progressing follow up actions. Ensuring that all minutes of meetings are completed and distributed in line with relevant policies and procedures.


• Responsible for developing and updating electronic and paper systems for filing of stored data.


• Take a lead role in data capture and reporting.


• Provide informal, on the job, training, professional support and guidance to administrative staff

across the service.

• Assist in the development of the administration staff key skills and abilities through sharing expertise and knowledge with others. Recognising own strengths and areas of expertise and use these to advise and support others.


• Support in maintaining accurate financial records to aid service management financial planning, forecasting and expenditure.



• Support with recruitment processes including safer recruitment requirements e.g. DBS/reference requests, coordination of interview schedules, induction, performance management, training and mentoring systems for staff across the service.


• Oversee procurement operations and be responsible for compliance of auditing procedures, reporting any financial risks to service management.


• Contributing to and assisting in the delivery of effective marketing and promotion strategies for the service, including organisation of events, conferences and information networks.


• Where relevant, support with the management of facilities.


• Responsible for securing appropriate licences, insurances, service contracts and operational procedures.


• Key holder responsibilities.
  
  Educated to GCSE standard or equivalent, inclusive of Business Administration, or equivalent experience.


• Numeracy and Literacy (GCSE level or equivalent) or equivalent experience.


• Data protection, working with sensitive data and information sharing protocols.


• Excellent numeracy, literacy, I.T. and communication skills (including keyboard skills)


• Competent in relevant Microsoft packages;


• Knowledge of Health and Safety at work principles


• Ability to converse effectively orally and in writing with colleagues, agencies and members of the public and provide clear advice.


• Good time management and ability to prioritise workload to meet the demands of the service. Experience in procurement processes


• Working with information and providing reports.


• Working with a range of databases and information systems.


• Experience of Business Administration functions and applications.


• Ability to work independently.


• Diary management experience


• Ability to meet deadlines and work effectively under pressure


• Ability to resolve issues proactively


• Good understanding of Confidentiality.


• Ability to work flexibly to meet the demands of the service.


• Deal with listening to and taking down details about complex and sometimes distressing/abusive situations relating to the safeguarding of children whilst remaining professional in approach

DESIRABLE KNOWLEDGE, EXPERIENCE AND SKILLS

• Advanced qualifications, for example IT, databases and software. NVQ Level 2/3 Business Administration / Customer Care or equivalent training/qualification in administration, finance and budget management.


• Knowledge of Local Authority Financial Procedures.


• Knowledge of children's services policy and procedures.


• Knowledge of services available to children and young people.


• Ability to assist in the production of statistical information.


• Knowledge of Health and Safety at work principles.


• Supervision of staff


• Working with a range of internal and external partners.


• Awareness of operational issues and pressures.


• Auditing procedures


• Setting up and maintaining manual and computerised systems for example via Excel spreadsheets, Access, Word, PowerPoint and other generally used Microsoft Office products.


• Experience of customer care and the importance of this.


• Good understanding of Data Protection and Information Sharing Protocol.

ADDITIONAL INFORMATION
The postholder must be able to travel across the borough
DATE OF APPROVAL: 18/02/2020 APPROVED BY: A JONES