Service Quality Specialist
Pendragon Plc
Service Quality Specialist
£39920
Pendragon Plc, Burnden, Bolton
- Full time
- U
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: c7d8213d91064c87997d28d7255eb45b
Full Job Description
As Service Quality Specialist, you'll be joining the Porsche Bolton team, that reports directly to the Service Leader. You'll be accountable for ensuring the entire aftersales department deliver the highest standards of work and customer satisfaction, by ensuring technical repairs, warranty and productivity are to the highest standards
So, what's it all about, the role:
- You'll be providing technical support & guidance to Technician and Service advisors, whilst ensuring the workshop process are in line with Porsche Service Process
- You'll manage technical repair progression by usage of systems and process
- You'll be in control of PCSS coding & documentation quality standards
- You'll manage and maintain PCGB warranty standards
- You'll be coaching and developing Vehicle Technicians and Service Advisors in the latest Porsche Systems
You'll have a strong attention to detail when carrying out quality checks - You'll have a strong technical knowledge and must be process driven
- You'll be enthusiastic to learn & develop with new systems and technology
- You'll be able to absorb information quickly and effectively communicate this with your aftersales team
OTE up to £39,920 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services