Senior User Researcher

As part of the Experience Design team in Digital & Technology, the Senior User Researcher works closely with multidisciplinary product teams and staff across Wellcome to explore user needs and behaviours through all stages of product development. As a senior practitioner, they advocate for a user-centred approach and coach other practitioners in our supportive user-centred design community to develop.
As a Senior User Researcher, you will:

• Planning and running user research across our digital products and services to uncover the behaviours, needs and motivations of our users, using a variety of methodologies


• Developing and maintaining a user research programme that is sustainable and receptive to the pace of agile/lean product development


• Recruiting participants from a diverse range of communities, including people with access or other specific needs


• Generating insights that feed into all stages of product development, from discovery to ongoing iteration, in line with product roadmaps



• Utilising qualitative and quantitative data to create a rich picture of user behaviour and develop ways of evaluating user experience of products and services


• Line managing user researchers and coaching other user-centred practitioners to assure and improve research practice
  
  Significant experience across all aspects of user research, including recruitment, moderating sessions, synthesising and presenting findings


• Proven ability to advocate effectively for user research and comprehensive, user-centred practices


• Experience of planning and delivering research, using both quantitative and qualitative methods, to uncover motivations and behaviours


• Experience contributing to findings and recommendations to a wide range of stakeholders, in variety of ways to suit the audience


• Ability to support user researchers and other practitioners to develop their skills and understanding of research methodologies


• Good knowledge of multidisciplinary digital teams and agile practices
  
  The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy, and advocacy campaigns, and building partnerships.

We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.
These challenges need the bold science we support, but they won't be solved by science alone.
Where in Wellcome will I be working?
You will be part of the Experience Design Team within the Digital and Technology department reporting to the Associate Director of Experience Design and joining our supportive community of UX practitioners.
Wellcome is an inspiring, friendly and creative working environment where you will be designing experiences and using technology in interesting ways to meet our ambition to use 'science to solve the urgent health challenges facing everyone.
We work on digital products and services that play a key role in what Wellcome does, from funding, policy and advocacy, Wellcome Collection Museum and Library, internal and data tools. By focusing on the people who use those products, you will help ensure they are solving real problems.
What will I be doing?, Our Hybrid Way of Working
We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 2 days per week (Tuesdays and Wednesdays) from our Euston Road offices with the remaining 3 days from home. From September 2024 this will change to 3 days in the office and 2 from home (Tuesdays, Wednesdays and Thursdays).
Diversity and Inclusion at Wellcome
Diversity and Inclusion is a priority at Wellcome
. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes adjusting for people who have a disability