People Operations Director

The Director of People Operations at Advanced Software is a member of the People Leadership Team and is responsible for building and executing exceptional and data-driven people operations practices, tools and processes. This role is responsible for policies, HR systems, analytics, payroll, benefits, compensation, people process administration, compliance, and employee relations teams. The role reports to the Chief People Officer, and manages the People Operations team at Advanced.,

• Conduct operational review: During the first 30 days, conduct a comprehensive operational review of all policies and processes As part of this, identify any potential problems that need immediate resolution with recommended solutions.


• Re-design policies: Assemble a cross-functional working group to redesign policies to ensure inclusivity, compliance, productivity, experience and effectiveness.


• Map processes: Map People Operations end-to-end processes, and identify areas for automation.


• Automate our processes: Review and refine our knowledge base, establish accurate and robust bot/tool training data, and select the right tool to automate our Tier 1 services. Leverage additional automation technologies and opportunities across the People Operations functions to ensure high quality, timely and engaging experiences that build trust and confidence in our function and tailored, individualistic experiences.


• Oversee the establishment of our target operating model including the establishment of our Total Rewards team, through working with the Chief People Officer to define the target structure and our recruiting team to fill any vacancies. Identify any skills gaps and put into place an upskilling plan for the team.


• Implement Case Management and SLAs: Oversee the implementation of case management technology and the establishment of SLAs for People Operations processes. Develop process, individual and team efficiency metrics and reporting, and a regular process to evaluate this and take action to improve outcomes. Regularly monitor ticket themes and content and implement actions to continually reduce ticket volumes (e.g. training, knowledge base articles etc.)


• Technology: Establish and manage an and end-to-end HRIS capability, including systems administrations processes and coverage, a technology roadmap aligned to the People Strategy, system and data governance processes, and standard release management processes, auditing and testing.


• Total Rewards: Oversee benefits, compensation and payroll activities, and vendor management, ensuring our offerings attract and retain talent and our services drive great experiences.


• Analytics: Oversee the people analytics capabilities to ensure that managers, leaders, and the People team are equipped with live and actionable data and analytics to improve decision making. Ensure all analytics are created with narratives, recommendations and the ability to monitor outcomes. Utilise data science techniques to understand causation vs correlation and enhance our analytics maturity levels.


• Monitor and manage status, efficiency and outcomes: by identifying process steps completion, potential problems, satisfaction scores and improvements in KPIs, and taking action on any issues identified. Ensure feedback is acted upon.


• Partner: with key business stakeholders to ensure people operations products and experiences address key business needs. Work alongside the People Experience, Partnering and Transformation teams to ensure there are efficient and high quality handovers, bi-directional feedback for improvements and collaborative working partnerships.


• Lead: the People Operations team and ensure delivery of commitments, staffing, retention and development of team, and management of risk and succession.


• Other duties as assigned
  
  Experience working in a fast-paced environment supporting the delivery of global HR/People operations functions


• Experience implementing automation and AI for people processes


• CIPD Level 7 qualification preferred


• Experience in process mapping, re-engineering and continuous improvement (six sigma green or black belt preferred)


• Experience in specialist HR/People domain areas, including payroll, benefits, and employment law in, at a minimum, UK and India


• Strong knowledge of HR technology


• Strong analytical skillset


• Strong knowledge of HR policies, procedures, and best practices.


• Excellent communication and interpersonal skills.


• Ability to work collaboratively with cross-functional teams.


• Strong problem-solving and decision-making skills.


• Ability to manage multiple priorities and meet deadlines.
  
  What We Do For You


Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days


• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First


• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace


Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go


• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success


Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company


• Income protection insurance - Providing you with support and assistance when you need it most


Recognition - Highlighting and rewarding the great work our people do

• Values Awards - Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most


• Clear Review - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self


Making a Difference - we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! - Fundraise for a cause close to your heart and Advanced will match part of the funding


• Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it


• Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger, Advanced is one of the UK's largest software and services company, and our products sit at the heart of some of the country's best-known businesses. Come and be part of a team of people who power the world of work through technology across legal, education, health and social care. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an inclusive employer, we know that diversity means success and innovation. We want our colleague community to reflect those of our customers we serve and the societal impact we make. Being inclusive is part of our DNA and we strive to deliver a culture where you can truly be yourself.