Pensions Assistant
City of Wolverhampton Council
Pensions Assistant
£25979
City of Wolverhampton Council, Wolverhampton
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: daf0ad8b452d4305957f7ec565b4947f
Full Job Description
- Calculation of members pension benefits including Retirements, Refunds, Deferments, Transfers and associated processes.
- Working to set targets and ensuring achievement of key performance indicators for the team
- Supporting the day to day management of the teams workload ensuring priority cases are reviewed and actioned promptly.
- Processing and validating all amendments to a member's record that result from changes in employment and personal circumstances.
- Providing a comprehensive and responsive service to employers in regard to data queries and outstanding data
Why choose the West Midlands Pension Fund?
Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact.
We are delighted to have been accredited PASA, Investors in people, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme.
As a new employee of our Operations team, you will receive a robust interactive 8-week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role.
Our Values & Behaviours
Collaboration - We all contribute to the same goal in a different way. Different perspectives add value and collaboration allows us to achieve more, solve complex problems and learn together.
Communication - Clear, concise, and timely communication is essential to achieving the best results.
Empowering - In empowering each other, we can be more effective, learn together and deliver better results.
Innovation - Innovation is essential to keep pace with the evolving environment of the modern world.
Customers - Customers are at the heart of our organisation - our aim is to deliver the highest level of customer satisfaction.
Integrity - Acting with integrity delivers the best outcomes over the long term.
Sharing Knowledge - Sharing knowledge ensures that everyone can achieve their potential.
Our working arrangements
We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.
Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Silver Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.
We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here
Do you have good mathematical, communications and technical skills and are looking to develop in the pension industry? Are you looking to work for one of the largest LGPS funds in the UK? We may have the role for you!
We are seeking highly organised and flexible full-time Pensions Assistants..
These positions are based in the Benefit Operations team, where all activity is managed against a set of Key Performance Indicators (KPI's).
West Midlands Pension Fund is recruiting for Pension Assistants to join our continually growing Operations Service area. Our brand-new offices are based at the i9 building in Wolverhampton, the West Midlands Pension Fund is an excellent location for transport links by car, bus, train and tram.
We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available.
You will also receive a generous holiday entitlement with flexible working hours subject to business requirements, plus bank holidays.
Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation.