IT Support Technician (FTC)

We have an exciting opportunity for an IT Support Technician to join our existing team in our Leeds Head Office on a Fixed Term basis of 6 months., Working on the rollout of Windows 11, you will be expected to, with minimal supervision, set up new machines (imaging, updates etc.) with targeted configuration based on the individual needs of the users. This role will require you to contact the individuals receiving new equipment directly, gather information from them/their systems and organise the deployment of the new equipment.,

• Setting up and configuring new laptops and desktops.


• Installing authorised software to laptops and desktops.


• Configure other computer systems and peripherals as instructed.


• If required, undertake trips to other sites/data centre including staying overnight where appropriate.


• Always maintain a high degree of customer service.


• To take ownership of user problems and be proactive when dealing with user issues.


• To log all calls on the call logging system and maintain full documentation.


• Respond to enquiries from clients and help them resolve any hardware or software problems.


• Support users in the use of Computer equipment by providing necessary training and advice.


• To allocate more complex service issues to the relevant IT Support member.


• Maintain reports and logs in line with departmental policy.


• Any other duties as requested by the IT PaSTL/IT Manager.
  
  Good understanding of Microsoft OS.


• Experience using system imaging and deployment toolsets.


• Good understanding of computer hardware components.


• Experience maintaining software/hardware assets within an ITSM system.


• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).


• Proficiency in common desktop applications (Microsoft Office, Adobe, Chrome).


• Troubleshooting skills for desktops, laptops, peripherals.


• Confidence communicating with staff members vie phone, teams, email etc., GCSE or equivalent (preferred), Technical support: 1 year (preferred)
  
  Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK's largest suppliers. Steeper's vision is to create life's turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
  
  Competitive salary


• Incremental holiday allowance (rising with service)


• Free parking


• Canteen onsite


• Employee discount platform


• Employee Assistance Programs


• Flexible working


• Refer a friend incentive


• Continuous professional development plans with internal and external training and courses available


If you feel you have the necessary attributes to be considered for the above position, to apply, please complete an application form (available on our website) or submit your CV to hr@steepergroup.com

Due to the high volume of applications we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: Up to £25,000.00 per year

Benefits:

• Bereavement leave


• Canteen


• Company events


• Company pension


• Cycle to work scheme


• Free parking


• Health & wellbeing programme


• On-site parking


• Referral programme


• Sick pay


Schedule:

• 8 hour shift


• Monday to Friday