First Response Advisor

Davies Group are looking for a professional individual who is able to undertake initial customer contact, capture accurate data entry of new claim information and provide administrative support to the teams.

As part of the permanent team, you will be entitled to an array of fantastic benefits, including:

• Reward platform - discounts for over 800 retailers


• 25 days holiday (rising with service)


• Well-being centre


• Recognition programme


• Paid fertility appointments


• Fostering friendly employe


• Pension - matched contribution up to 5%


• Life Assurance (2 x basic salary)


• Development, training and professional qualifications


As a First Response Advisor, your responsibilities will involve:

· Effectively handle all customer interactions (client and direct customers) professionally, knowledgably and within TCF (Treating Customers Fairly) in mind

· Accurately input new claims that are received within service guidelines

· Call customers to arrange inspection appointments and take a pro-active approach to arranging appointments, including management of own diary reminders

· Manage company claim related email inboxes and handle inbound calls

· Contribute positively to both great teamwork and a good overall culture

· Strong written and verbal communication skills with good customer service skills

· Ability to work in a fast-paced environment, with a focus on consistently achieving targets

· Strong problem-solving skills

· IT proficiency and a good eye for detail