Customer Service Manager

This role is part of the EMEA Team based in our Treforest, Cardiff office reporting into the Customer Service Leader.

The purpose of the role is to provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

• Develop relationships, along with having a pro-active approach with customers & understanding their requirements.



• Provide a single point of contact for key accounts and escalate any issues as appropriate.



• Offer support for operational changes along with communicating the impact of change to management.



• Ensure that service to the customer is always of the highest standard and quality.



• Support all day-to-day material requests, from the point of Quote to Sale and remittance.



• Manage and report on all contract performance data.



• Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.



• Review and monitor repair work sent to the customer.



• Oversee customer consignment contracts with support from relevant product manager.
  
  Work Experience



• Preferred knowledge of the CFM56



• Previous experience in the aviation industry.



• Successful track record in a similar capacity working with customer/contract management experience.



• A professional relationship-oriented approach to managing successful customer accounts


Required Education and Experience


• Degree level


Additional Eligibility Requirements


• Ability to develop, manage, and maintain customer accounts



• Good all round computer skills
  
  Our employees are at the heart of our success, as we work together for our sustainable future. There are four people fundamentals that underpin life at Safran:



• We believe in and promote diversity and inclusion as key values across our business



• We develop our colleagues skills and build opportunities so you can shape our future



• We create a trustworthy work place to support you, as you dare to act and innovate



• We encourage collaboration and mutual support for you and your colleagues