Customer Service Advisor

Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team.

You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more!

• Excellent communication skills


• A high degree of empathy to customer needs and circumstances


• To be confident and passionate about customer service


• To have resilience in dealing with difficult calls


• Experience of working to targets or deadlines


• The ability to use IT systems


• Adaptability and a willingness to learn
  
  Full training and mentoring package to guide you through your new career


• Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team.


• A further 5 weeks mentoring with experienced agents.


• Ongoing support from Team Leaders and colleagues


Where will I work?

Our offices are based in Lincoln and we have free on-site parking.

What hours will I work?

You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required.

Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible.

As a valued employee, as well as the above, you'll be entitled to:

• An assistance line for you and your household to support with Mental and Physical health challenges


• Life Assurance (8x salary)


• Personal Accident cover (up to 5x salary)


• 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)


• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay


• Yearly bonus scheme


• Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee.