Contact Centre Patient Advisor

We are seeking a Contact Centre Patient Advisor who is passionate about ensuring that all our patients receive the best possible care.,

• Speaking on the phone with patients and clinical staff, both inbound and outbound calls


• Escalating clinical concerns to our trained team of nurses


• Working quickly to organise replacement staff for visits covering unplanned absence


• Inputting data and making amendments on the scheduling system


• Ensuring quality standards are adhered to and exceeded at all times
  
  Excellent customer service skills and a good telephone manner


• Admin and organisational skills


• A healthcare background would be useful but not a deal breaker


• Excellent problem-solving skills and able to work effectively as part of a team


• You'll need to be computer literate
  
  Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first.
  
  Role requirements:


• 40 hours per week over 5 days with 1 hour lunch break


• Happy to work evenings and weekends.


• Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.


• Shifts are 7am-4pm or 1pm-10pm


• Compulsory Working 1 weekend in 3