Commercial Support Administrator

The holder of this position will work closely with the commercial Support Manager in order to build and maintain a close relationship with existing accounts. The candidate will be responsible for answering phones, running usage reports, responding to billing queries and outlining any billing issues to the billing manager., As part of his/her duties, the Commercial support administrator will seize the opportunity to act as part of a small, yet cohesive team which will involve also working closely with the account managers to resolve any customer issues. Strong emphasis will be placed upon being logical, pro-active and process driven.,

• Manage customer queries on billing & usage within the required SLA's, working with internal teams to reach a successful conclusion.


• Raise any issues that may affect billing with the billing manager/commercial support manager


• Create and provide accurate usage reports for customers using in-house systems


• Creation of customer commercials using in-house platforms to enable accurate billing


• Occasional support with tasks for monthly billing runs


• Liaise with departments where appropriate, co-ordinate and propose business solutions which meet the needs of the customer in a timely manner.


• To ensure that agreed service levels are met and that client expectations are achieved.


• Ensure that progress is communicated regularly and accurately, enhancing customer service experience.


• Liaise with customers via phone, online chat and Zendesk (ticketing system)


• Monitor ongoing customer commitments to ensure all are met accordingly


• Co-ordinate and provide new supplier requirements


• Validate and Process customer change of ownership requests


• Ad-hoc project work, By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.
  
  Strong organisation and time management skills


• Good I.T skills


• Desired intermediate skills in excel


• GCSE or equivalent in English and math's, grades A-C.


• A-Levels are desirable


Behaviours:

• Autonomous and ability to work on own initiative


• A can do attitude


• Professionalism and confidentiality is critical


• Ambitious and agile, comfortable with fulfilling a variety of responsibilities as required


• Ability to adapt within a fast-paced and evolving sector.
  
  We are a leading global IoT connectivity platform provider that simplifies and automates IoT management for any device, anywhere. With more than 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we provide reach into more than 750 networks across the globe and deliver value throughout the IoT connectivity chain.


Our purpose-built platform offers a single window to securely connect and manage assets across any network and number of deployments. For our customers, this serves to simplify supply chains, accelerate time to market, lower the total cost of ownership and deliver connectivity that just works.

We are entirely customer and market-driven, meeting our 25,000+ customers where they are to help them innovate by providing industry expertise, service support and the most flexible, resilient and secure connectivity solutions in the market. Our broad sector expertise includes industry, agriculture, healthcare, security, transport, utilities and smart cities.

We are backed by Montagu Private Equity, one of the world's leading private equity-backed investors, giving Wireless Logic Group unrivalled financial strength.

Why work with us?

• The opportunity to work for an entrepreneurial Company


• Full training, ongoing support, and the tools you need to grow and develop in your role


• We are a company with a heart and who genuinely values and respects its employees


In addition, we provide the following benefits:

• 25 days holiday


• Buy up to 5 days additional holiday


• Birthday Day off


• Enhanced Maternity/Paternity Leave


• Group Company Pension Scheme


• Private Medical Insurance


• Up to 50% off an annual Pure Gym membership


• Dental cover


• Doctor at Hand (online GP service)


• Company Sick Pay Scheme


• Cycle to work scheme


• Onsite parking


• Onsite gym


• Access to a variety of online discounts on major retailers


• Employee assistance program