Client Relation Advisor - Apprenticeship SECOM PLC

Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor, the successful candidate will work towards a Level 2 qualification in Customer Service., As a Customer service Apprentice/Client relations advisor Apprentice your training will include:

• Answering incoming customer calls promptly and efficiently


• Responding to and taking necessary actions on customer emails ensuring timely and effective communication.


• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.


• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency.


• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform.


• Ensure the achievement of daily targets by effectively managing and prioritising tasks.


• Plan and organise the diary to meet both company and client expectations.


• Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients.


• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information.


• Efficiently handle and resolve reactive requests within specified timescales.


• Communicate daily handovers to management and fulfil any additional reporting requirements.


• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance.
  
  Functional Skills Maths/English, Communication skills, IT skills, Attention to detail, Problem solving skills, Administrative skills, Logical, Team working, Creative, Initiative, GCSE or equivalent Maths/English (Grade 4) Essential
  
  Here at SECOM, we are a market-leading provider of bespoke security and fire solutions. Our innovative range of products, services and solutions enables us to create tailored systems to protect homes or businesses. There's a reason we are trusted by some many top UK brands, as well as homeowners across the country.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience