Bar Assistant

The Bar Assistant role will be responsible for ensuring our customers have a first class visitor experience that reflects the mission and values of the organisation. You will be vital to the smooth running of the front of house hospitality and it will be crucial that you are a superb communicator. You must be able manage work quickly and manage several tasks at one time, all whilst maintaining professional, calm and welcoming.

Main duties and responsibilities

Customer Service & Visitor Experience

· Be a passionate advocate of providing excellent customer experience every time

· Be customer focused, welcoming, engaging and diligent when dealing with all customers

· Maintain a working knowledge of the bar's , café and pod services, such as café food menu, the drinks menu and additional services (e.g. take away options, interval drinks ordering), keeping on top of any changes

· Be pro-active in bar & café sales to ensure maximum profitability, working efficiently to manage queue lengths

· Work with other staff to ensure consistency of exceptional customer service

· Work with the Catering team to ensure professional and seamless service is provided at all times, always ensuring you understand the catering provision

· Ensure tables are cleared in a prompt, calm and friendly fashion, always being aware of hygiene standards

· Ensure drinks & food are served in good time and be aware and prepared for peak service times

· Assist in restocking food and beverage items as needed. Adhere to proper food safety and hygiene guidelines to ensure the health and safety of customers.

· Assist with internal and external events as required, you will be required to work on the events side of the business (UVB) providing bar & waiting services.

· Learn to deal professionally with complaints and report any incidents to the Bar/Café Manager or Supervisors.

· Adapting your style and manner to the customer needs and personalities

· Act as a face for BREL and The Rep, being polite and courteous at all times

Finance and Stock Control

· Learn and maintain a good standard of cash handling and correctly operate the Bar's cash register and EPOS systems

· Learn and develop stock control procedural practices

Maintenance

· Ensure that a good standard of cleanliness is maintained throughout the bar area, raising promptly any issues or concerns

· Ensure any maintenance issues are reported to the Catering Supervisor

General Responsibilities

· Adhere to and implement the guidelines, procedures and policies of the company as detailed in the staff policies (available from the staff intranet).

· Play a role in the life of the company and work across departments to develop a positive and engaged organisational culture including playing active and positive roles in staff forums/committees.

· Be aware of, and comply with, rules and legislation pertaining to Health & Safety at work and abide by the procedures set out in the Health & Safety Policy.

· Be aware of, and comply with, rules and legislation pertaining to data security, and GDPR, at work and abide by the procedures set out in the Data Protection Policy.

· All staff are expected to demonstrate an understanding of, and adherence to, our safeguarding policy, including a duty to report any issues of concern.

Any other duties

The duties and responsibilities set out should not be regarded as exclusive or exhaustive. The post-holder may be required to undertake other reasonably determined duties and responsibilities within the organisation which are appropriate with the level of the role without changing the general character of the post.

The post-holder may also be called upon to carry out duties that would not normally be associated with the post on a temporary basis where there is a strong organisational requirement for that to happen. The post-holder would be given appropriate training and equipment to carry out any duties of this kind.

Key Relationships

This role forms part of the Café & Bar Team managed by the Acting Café Bar Manager and Café Bar Supervisors.

This structure may change from time to time based on business need, but reflects the broad areas of responsibility.

Internal

• Members of the Senior Management team


• Heads of Department across the organisation


• Staff groups, forums and trade unions as required


• Unique Venues Birmingham Staff


External

• Users of the theatre and the public
  
  Experience as a Barista.


• Experience working on a Bar, Café or Restaurant


• Numeracy Skills and ability to confidently handle cash and card payments


• Ability to work effectively under pressure and remain calm at all times


• Good communication skills and warm, friendly style


• Professional appearance and behaviours


• Flexibility to work varied shifts, including weekday daytimes, weekends and evenings on a consistent reliable basis
  
  Established in 1913, The Rep has an unparalleled history as a pioneering repertory theatre and the launch-pad for some of the most exciting talent in UK theatre both past and present. Today it is a producing powerhouse with three auditoria - The House, 820 seats; The Studio, 300 seats; The Door, 150 seats - as well as extensive on-site production facilities.


Under the Artistic and Executive leadership of Sean Foley and Rachael Thomas the theatre is in the midst of a process of significant renewal, with the vision of being a national and international centre for artistically ambitious popular theatre in all its forms: comedies, dramas, musicals, dance-theatre and family shows. Revivals, new work and commissions will play in all three theatres. Many of its productions already go on to enjoy future life through commercial transfers and national/international tours.

These are exciting times for The Rep and the city of Birmingham. The UK's 'second city' has the youngest population in Europe, and is the most multicultural city in the UK. It is a city full of dynamism and energy, and currently undergoing its own renaissance as one of the fastest growing cities in the country.

Part of The Rep's mission is to ensure that its programme is truly representative of the city it serves, and we aim to imaginatively engage with the people of Birmingham and beyond to create productions that fill our theatres with its people. In every endeavour, we promote inclusivity, diversity, and equality.

If we need to choose between candidates who meet the essential criteria, we may take these factors into account.

• Experience of working on a busy bar


• A knowledge of the local area


Terms & Conditions

Pay: £12 per hour.

Hours: This is a zero hour contract. You will be scheduled to work as and when required. Evening and weekend work will be required.

Holidays

20 days per year plus public holidays. The holiday year runs from 1 September to 31 August each year.

Notice period: The notice period will be 1 week.

Location of work: Your main place of work will be The Rep in Birmingham, but you may be required to work permanently or temporarily at other locations locally.

You may be asked to work temporarily in other locations in the UK.

Other Benefits

· Contributory staff pension, 5% employee and 3% employer

Non-contractual Benefits

· Free-to-use employee assistance service

· Staff ticket discount

· Staff discount in The Rep food and drink outlets (when available)

· 25% Season Ticket discount on parking at Q-Parks

• Local hotel discounts