Automation Process Controller (Nights)

Take an active role in investigating stock queries and discrepancies influenced by internal requests and customer queries

Support in systemically ensuring the smooth flow of stock inbound and outbound to our Coldstore

Manage and maintain Automation and WMS systems

Monitor and report system performance

Liaise with the engineering team to rectify faults

Action and monitor the site shared inbox, ensuring email queries are answered in an appropriate time frame

Provide excellent Customer Service to our numerous customers through email and by phone

Maintain commitment and positive relationship with customers

Provide data to customers to improve performance and support in ensuring the site meet KPIs

Manage the NCR process, ensuring customers are informed of any discrepancies

Set pick up's / delivery appointments based on service and schedule requirements

Interface with customer base to facilitate problem resolution and improvement opportunities

Ensure carrier / customer accessorial costs are communicated timely

Professional customer services and organisation skills

Strong eye for attention to detail

Excellent verbal and written communication skills

Self-motivated, team player with the ability to use own initiative.

Administration skills Knowledge on warehouse system software

Good numeracy and literacy skills

PC Literate including MS

Experience of customer care in shipping and transportation essential

Experience of working with WMS (warehouse management systems) is a bonus but not essential

At Lineage, helping to feed the world is more than a job it's a purpose we live every day. Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions., Social environment with a team who like to support each other to achieve goals, with recognition schemes, site events such as barbecues and shared spaces to enjoy lunch and rest breaks together

Support your emotional well-being with access to a 24 / 7 employee assistance phone line offering confidential free counselling and advice

Job Reference : INDUK

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world.

This means working at Lineage is not just a job it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.

As a member of our team, you will be a critical link in the food supply chain.

Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

Working hours : Sunday to Wednesday Nights 18 : 00 to 0 : 430, working 40hrs per week 10hr shifts and 30 min unpaid break daily

Salary : £31,595.20 per annum. Paid monthly., As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us plus generous financial rewards when you successfully refer new employees.

This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24 / 7 employee assistance phone line, which offers confidential counselling and advice.

With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.