Administrator / Receptionist

We are a small but growing team looking for 2 part time administrators to join us. If you are enthusiastic, engaging and compassionate then this role is for you. Must have previous experience in a GP practice environment and be well versed in EMIS and Docman. The role is busy and varied and no two days are the same, so there is no chance of getting board. Being passionate about people is what drives us, looking after each other and our patients. Duties will include but are not limited to, telephone answering, booking appointments, registering new patients, referrals, prescriptions, coding patient data and general housekeeping., Telephone Duties;Making appointments,Dealing with requests for prescriptions,Giving out results,Ambulance transport bookings,Deal with general enquiries and complaints,Contacting other providers.

Reception Duties;Register new patients and temporary residents,Greet and direct patients and visitors,Making appointments,Handing out prescriptions,Ensure outstanding queries are explained and handed over to next shift, as necessary,Respond to needs of doctors and nurses during surgery,Collect payments from patients for non-NHS services.

Prescriptions;Dealing with requests for repeat prescriptions,Raising prescriptions as per Practice protocols,Dealing with queries relating to repeat prescriptions.

Administration;Input and extract information from Practice computer system,Referrals, letters, reports and other documents as required by the GPs, Practice Operations Manager,Liaise with hospital and community departments regarding patient care, appointments incorporating ICG Referral System / Lexacom,Maintain referral database

A patient base of just over 4000, an admin team of 5 Admin, 5 GP's and 3 nurses. All with various experience and all working towards the same goal with the same ethos.