Administration Assistant

An opportunity has arisen for a full-time (37.5 hours per week) permanent B2 Administration Assistant to join our Specialist Services. This post is to cover front-facing reception duties at the Brookside Centre, Wigton to provide a range of administrative duties for the clinic site. It offers an opportunity to contribute to the smooth running of services across North Cumbria.
As the role is primarily front-facing high-level customer service skills both in person and by telephone are crucial to the success of this role.
This post could provide an ideal development opportunity for those wishing to begin their career with the NHS and want to learn further administrative skills. This post will provide training and development opportunities.
Full support with be provided by the team of administrators based on site.
Please note there may be occasions when you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues.

+ Experience of front-facing reception duties.
+ Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
+ Good organisational skills.
+ Be able to prioritise a fluctuating workload.
+ Proven experience of working with Microsoft Office packages.
+ Diary management skills
+ To meet the mobility requirements for this role as outlined in the job overview.
+ Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
+ Desirable: A working knowledge of electronic patient record systems (i.e. RiO)
+ Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable, We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
+ Cultural diversity staff network
+ Disabled staff network
+ LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
+ Armed Forces and Veterans Staff Association
+ Mind, Health and Wellbeing Community
+ Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We're always seeking to improve as an organisation. Do you want to be part of that?